06/26/09
Auto attendant to answer non-emergency public safety calls beginning Monday, June 29
Pursuant to the consolidation of the Cape Elizabeth Public Safety dispatch center with the dispatch center in Portland, all non-emergency telephone calls to Cape Elizabeth public safety will be answered by an auto attendant beginning 10 a.m. on Monday, June 29, 2009.
The non-emergency number is 767-3323, and the emergency number is always 9-1-1.
If needed, non-emergency calls will be forwarded to a public safety clerk at the Cape Elizabeth station, or a Portland dispatcher beginning June 29. Emergency calls, as they have for some time now, will be promptly answered by a Portland dispatcher without any direction through the automated system, said Cape Elizabeth Police Chief Neil Williams.
A letter from Williams explaining the dispatch change has been sent to all Cape Elizabeth residents.
Starting July 1, 2009 a public safety clerk will be on duty at the Cape Elizabeth Police Station on Ocean House Road from 8 a.m. to 4 p.m. seven days a week. Anyone coming to the station After 4 p.m. will have use of a dedicated telephone in the vestibule, which will connect directly to a Portland dispatcher.
"The Public Safety portion of the Police Department and the Fire Department responding to your calls will not change. Should our assistance be needed these Departments will be there for you," Williams' letter says.
What will change, the letter says, is the answering of non-public safety questions that had been asked of the dispatchers before. Williams said his department is hoping that residents will look to the automated system, the Town Web site, and the Cape Elizabeth automated information line (767-2273) for answers to non-public safety questions.
Williams invites residents to call 767-3323, Ext. 223; or email neil.williams@capeelizabeth.org with questions about the dispatch consolidation.
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